Some headaches, but end result worth it

After being bombarded by Facebook ads, I decided to give Artisan state a shot, the quality seemed professional enough and I was tired of the inconsistent and over saturated color translation shutterfly produced on my various books and larger format projects. I started with a simple montage of 5 photos in a box frame and was immediately impressed with the quality of the frame, organization of the template and identical reproduction of color to what was laid out on my screen.

I decided to move forward and give the lay flat book a try, and pieced together about 25 pages of my best work for a Christmas gift for my mother. There was a delay in processing due to the cover photo missing (even though on my order summary, you could clearly see the uploaded cover) and the book did not arrive in time for the holidays. I expressed my displeasure, and Connie took care of it. They expedited the order and though it didnt arrive by Christmas my mother was overjoyed by the quality of the book after came via express mail

I decided afterwards that I wanted one, so I put together a book of about 30 photos through the app on my phone, uploaded a picture to the cover, and ordered with great anticipation. The book came a few weeks later, but the cover photo was not the one I chose and it was askew, cropped and cutting off half the photo. I complained to Connie again in customer service, sent her a photo of the cover I received and she had me re-upload the intended cover, save as a new project, and rename it. Once this was done they sent the new book immediately with no questions asked and free of charge. I am really pleased with the product, the quality and colors are outstanding, and relieved customer service was so responsive.

I suggest anyone putting together a book on their phone app, should also log in their computer and review on the big screen before ordering...It seems the is a bug in the app when uploading and cropping cover photos. Otherwise very pleased with product so far. Will see how it holds up over time, but I recommend giving it s try.

JB SoCal shooter about Zno: Photo Books & Prints